I “officially” started my new job on September 22nd. I went on the State Farm Fire and Casualty payroll instead of State Farm Mutual payroll. I was officially switched on the computer to being a Weather Catastrophe Claim Services Claim Specialist. I was moved to my house and no longer had an actual office desk in a SF office. It all seemed so new and fun.
Fast forward 2 months. I’ve been doing computer training everyday since 9/22. I learned the Home Owners policies and even watched ladder safety videos. I learned how to write HO estimates and watched how to sketch a home floor plan and roof. I say watched because I haven’t actually gotten to do any of this yet. I’ve just been watching, and watching, and watching…
During these last 2 months UPS has come do my door daily. I’ve gotten random packages. It’s been fun seeing what I’m going to get. It’s like Christmas everyday. One day I might get a digital camera and a ruler, and the next day I might get a traffic cone and a box of rubber gloves. (See, it’s fun!) I’ve gotten office equipment like a printer, a box of printer paper, etc and things are piling up in the dining room. The stack is now huge.
I am supposed to get a SF van but it hasn’t come yet. Well, come to find out…it’s just been ordered. I should get it in December. So, in the meantime, they had me rent a mini-van for a month starting Monday. The good news is that my SF van will be a brand new van and not one from existing inventory. This is a good thing. Some of the vans we have are 2007s. I’m not sure what it will look like – big van or little van, but I’ll have to have the windows tinted anyway. I’ll be wearing a SF ball cap and sunglasses to hide myself while driving this Molester Mobile on a daily basis. Tommy can’t wait for this monstrosity to be parking in the driveway every night.
I’m also supposed to be getting 2 ladders that haven’t shown up either. One if 28 ft and the other is 22 ft. (Yes, that sounds scary to me too!) I also haven’t gotten my Ladder Safety Kit that I am supposed to use before climbing the ladder. This kit anchors the ladder to the ground and at the top so it’s secure when you climb. And let’s face it, I need it secured because I might slip on the pee from when I pee my pants at having to use a 28 ft ladder.
I’ve also been ordering stuff to wear. I bought expensive roof boots and some $17 dollar pants from Wal-Mart. I don’t want to climb in jeans because I would be ticked if I ripped a perfectly good pair of my jeans, so I bought pants I’m not invested in. They’re actual work pants that Wal-Mart sells for us Blue Collar workers. I’ve ordered SF polo shirts and a SF rain coat. I’ve bought a pink tool carrier for my supplies and a purple clip board and fanny pack. I can feel the coolness coming off of me already, fanny pack and Wal-Mart pants. Yes, stand back because I have arrived. Why did I leave my cushy casual wear office job again???
I got some good news yesterday. I will have a Trainer on the ground to help me out when we go Live on Tuesday. The only problem is that he’s got 2 other people assigned to him besides me. Luckily, I’ve befriended one of them and she and I have decided to ride together for as long as we can since our territories butt up against each other and she’s new too. Of course, her name is Angela. So the Angela’s will team up to start this job. I couldn’t be happier about this. It’s reassuring to know someone else is starting with me.
Yes, we go live on Tuesday and I’m having heart palpitations. I’ve apologized in advance to the Trainer and the guys on my team. I know I’ll ask some dumb questions and be scared to death at first, but so far they’ve all be very nice about it. They all know that everyone had to start out where I am. The one good thing is that I’m experienced on the SF claim applications and with customers. It’s the actual physical part of the job I need the help with. The soft skills I already have.
This is going to get interesting next week, but I’ll keep you posted. I’ll even try to remember to shoot a picture from the top of my first roof claim. (I just hope I don’t have to use the 28 ft ladder on my first claim!)